Shipping & Delivery Policy

Last updated on September 1, 2026

At Inkyay, we take care to ensure that your customized apparel orders are produced, packed, and delivered safely and on time.

1. Order Processing

All customized and bulk orders are processed after:

  • Order confirmation.
  • Required payment/advance payment is received.
  • Final design and product specifications are approved.
  • Required size, colour, quantity, and customization details are confirmed.
Production will begin only after the required information and approvals are received.

2. Production Time

Production time depends on the:

  • Order quantity.
  • Product type.
  • Fabric and colour availability.
  • Printing or embroidery requirements.
  • Design complexity.
  • Customer approval time.
The estimated production timeline will be communicated during the quotation or order confirmation.
Delays caused by late design approval, changes requested by the customer, or incomplete information may extend the delivery timeline.

3. Shipping

Orders are shipped through suitable logistics or courier partners based on the delivery location, package size, and order requirements.

Shipping charges may vary depending on:

  • Delivery location.
  • Order weight and volume.
  • Shipping method.
  • Courier/logistics provider.
  • International shipping requirements, where applicable.
Applicable shipping charges will be communicated before order confirmation wherever possible.

4. Delivery Time

Delivery timelines vary depending on the destination and shipping method.

The delivery time provided by us is an estimated timeframe and may be affected by circumstances beyond our control, including courier delays, transportation issues, weather conditions, customs clearance, strikes, or government restrictions.

5. International Orders

For international shipments, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-specific fees unless otherwise agreed in writing.

Customs clearance times may vary by country and are outside our direct control.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required shipping information.

Inkyay shall not be responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery Issues

If an order arrives damaged, opened, or appears to have been mishandled during transit, customers should contact us as soon as possible and provide photographs or other relevant evidence.

We will review the issue and coordinate with the shipping partner where applicable.

8. Delayed or Lost Shipments

If a shipment is delayed or appears to be lost, we will reasonably assist the customer in coordinating with the relevant courier or logistics provider.

However, delivery timelines are dependent on the shipping provider after the order has been dispatched.

9. Contact Us

For shipping and delivery-related questions, contact:

Inkyay

2/386, A3, Pooluvapatti Ring Road,
Green Park Ist East West Street,
Tirupur – 641 602, Tamil Nadu, India.
Have questions about our Shipping & Delivery? Contact our support team