Privacy Policy

Last updated on September 1, 2026

At Inkyay, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Name.
Email address.
Phone number.
Company/business name.
Billing and delivery address.
Product and order details.
Artwork and design files submitted by you.
Enquiry and communication details.
Payment-related information required to process an order.

We may also automatically collect limited technical information such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

We may use the information collected to:

Respond to enquiries.
Prepare quotations.
Process and fulfil orders.
Manufacture customized products.
Communicate about orders and services.
Arrange shipping and delivery.
Provide customer support.
Improve our website and services.
Maintain business and transaction records.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable legal and regulatory requirements.

3. Artwork and Design Files

If you submit artwork, logos, images, or other design files, we may use those files solely as necessary to provide the requested design, customization, manufacturing, and fulfilment services.

We will not intentionally use customer artwork for unrelated purposes without appropriate permission.

4. Payment Information

Where online payment services are used, payment transactions may be processed through third-party payment providers.

We generally do not need to store complete payment-card information on our own systems.

Payment providers may collect and process information according to their own privacy policies and terms.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for business, order fulfilment, customer support, legal, accounting, or regulatory purposes.

The retention period may vary depending on the type and purpose of the information.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our services are intended for general users and businesses. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.