Returns & Refunds Policy

Customized and made-to-order apparel generally cannot be returned simply because of a change of mind, incorrect size selection, or other preference-related reasons.

Before production, customers are responsible for confirming:

If you receive products that are damaged, defective, or materially different from the approved order specifications, please contact us as soon as possible.

You may be required to provide:

If we have supplied a product that materially differs from the approved order specifications due to an error on our part, we may, at our discretion:

Inkyay is not responsible for errors contained in artwork or specifications supplied or approved by the customer.

This includes incorrect:

Customers are responsible for selecting and confirming the required sizes before production.

Customized apparel cannot normally be returned or exchanged because of an incorrect size selected by the customer.

Minor variations in colour, print position, stitching, fabric texture, or other manufacturing characteristics may occur during production.

Such variations may be considered normal manufacturing differences and may not qualify for a return or refund where they remain within reasonable production tolerances.

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.

Refund processing may take additional business days depending on the payment provider or banking institution.

Refunds may not be available for:

Where a return is approved due to an error attributable to Inkyay, we will communicate the applicable return-shipping process.

For other approved returns, shipping costs may be the responsibility of the customer.

For return or refund requests, contact: