Shipping & Delivery Policy
Last updated on September 1, 2026
At Inkyay, we take care to ensure that your customized apparel orders are produced, packed, and delivered safely and on time.
1. Order Processing
All customized and bulk orders are processed after:
- Order confirmation.
- Required payment/advance payment is received.
- Final design and product specifications are approved.
- Required size, colour, quantity, and customization details are confirmed.
2. Production Time
Production time depends on the:
- Order quantity.
- Product type.
- Fabric and colour availability.
- Printing or embroidery requirements.
- Design complexity.
- Customer approval time.
3. Shipping
Orders are shipped through suitable logistics or courier partners based on the delivery location, package size, and order requirements.
Shipping charges may vary depending on:
- Delivery location.
- Order weight and volume.
- Shipping method.
- Courier/logistics provider.
- International shipping requirements, where applicable.
4. Delivery Time
Delivery timelines vary depending on the destination and shipping method.
The delivery time provided by us is an estimated timeframe and may be affected by circumstances beyond our control, including courier delays, transportation issues, weather conditions, customs clearance, strikes, or government restrictions.
5. International Orders
For international shipments, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-specific fees unless otherwise agreed in writing.
Customs clearance times may vary by country and are outside our direct control.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required shipping information.
Inkyay shall not be responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Delivery Issues
If an order arrives damaged, opened, or appears to have been mishandled during transit, customers should contact us as soon as possible and provide photographs or other relevant evidence.
We will review the issue and coordinate with the shipping partner where applicable.
8. Delayed or Lost Shipments
If a shipment is delayed or appears to be lost, we will reasonably assist the customer in coordinating with the relevant courier or logistics provider.
However, delivery timelines are dependent on the shipping provider after the order has been dispatched.
9. Contact Us
For shipping and delivery-related questions, contact:
Inkyay
Other relevant policies
Learn how we collect, safeguard, and process your personal data and artwork.
Website terms, ordering rules, customer artwork, and manufacturing agreements.
Policies on custom apparel replacement, damaged shipments, and refund claims.
Conditions for canceling custom apparel orders before and after production starts.